The client support that you can get from your hosting company is really important, regardless if you have pre-sales questions and you aren't a customer yet, or you have some technical problem with an active account. Timely and clear information about a question or an issue will save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from a real web hosting supplier not from a reseller. When you purchase a hosting account through a company that does not own its servers and it can't access them directly, it's almost certain that you will wait for a couple of days to receive a reply to any query, which means that your web sites may stay offline for a long time. In contrast, a company that offers various ways of communication and has a support staff that is available any time can assist you right away and help you minimize or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Hosting
The customer and tech support services for all of our hosting packages are twenty-four-seven, which means that you can forget about waiting for several days so as to get assistance. If you are not our client yet, you can call us, chat with an agent or send an email message. In case you currently have an account, you'll be able to open a support ticket on top of the other three ways of contact. You'll be able to choose the best way to contact us depending on where you are or the equipment you're using. We will help you for more or less any webhosting-related question that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the maximum reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting packages that we offer include 24/7 customer and tech support, therefore whatever the problem you experience, you can get in touch with us and we'll help you right away. The guaranteed reply time for any email or ticket that you open through your Hepsia hosting Control Panel is just one hour; the actual reply time rarely exceeds 20 min. Furthermore, we offer phone support with several local numbers internationally as well as a live chat, which means that you can get in touch with us and get more info about our services even if you don't have an account yet. We are able to assist you with any kind of question or a difficulty you may have - payment methods, package specs, email setup, website hosting account settings, etcetera. If you use our services, you will never have an issue where you should wait for a day or two to get an issue resolved like you'll need to do with lots of other suppliers.
24/7 Customer Support in VPS Hosting
In case you obtain a virtual private server through our company, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local telephone numbers in the USA, Great Britain and Australia along with a live chat service. When you are a current customer and you need help with a technical issue that requires additional time to investigate or resolve, you are able to open a support ticket from your billing account or you can send an email message and we'll handle the trouble and send you an answer within one hour. The answer time is warranted 24/7, including holidays and weekends, yet for many issues it takes less than 30 minutes to receive support. Our support service covers your VPS as well as all of the pre-installed software it comes with, so if you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to get timely support in general, let alone if you run an entire server, that's why each dedicated server that we supply features 24/7 support with 1-hour answer time guarantee regardless of the matter. This service is totally free for any type of problems with your server or the software that was installed from our administrators during the setup, which means that you're able to get in touch with us as many times as you would like, even during holidays. You can either open a support ticket from your billing section or you can send an email, and the actual response time for either of these rarely exceeds 30 minutes because we have admins available twenty-four hours a day. If you need general info about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on three continents or you can employ our live chat service and speak with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you'll be able to include to your server plan from your billing Control Panel.