If you ever have any enquiries relating to your hosting account or you experience a problem with your websites, you’ll need to contact the hosting company’s tech support team. It may not make a difference how fast they will answer if you have a generic enquiry, but an issue such as an ill-applied app update, for example, may result in your site becoming broken or unreachable on the Internet. And the longer you wait for the support team to get back to you, the longer the website will be out of order. If you offer services or goods online, any outage will affect your site in a harmful way and you may lose current or prospective clients. A lot of web hosting providers, primarily resellers, reply to tickets and e-mails within 24 hours, but in the electronic world that is much too long, since clients will rarely go back to a site that isn’t functioning properly for a lengthy time interval.
One-Hour Response Guarantee in Hosting
Our hosting feature a 1-hour response time guarantee, which implies that irrespective of what question or issue you might have, we will always be there to lend you a hand. In fact, it seldom takes more than 30 minutes to get an issue fixed or an inquiry answered, and this is valid for both pre-sales and technical matters. Our customer support staff members will be at your disposal 24/7, even on national holidays and weekends, which implies that you will obtain timely support anytime you need it. We realize how invaluable time can be, so by the time we reply to your trouble ticket or email, we will have explored the matter and, if we haven’t sorted it out, we’ll give you more details about what you need to do on your end – when the situation requires this. With our support service, you can be sure that there will be someone to lend you a hand instantly, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a tech support ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll receive a reply within no more than sixty minutes. You can touch base with us at all times in regards to billing, general or technical matters and given that we will be at your service 24 hours a day, 7 days a week, 365 days a year, you will invariably get support in a timely fashion. Depending on the specific question or issue, we’ll give you more info, resolve the problem if it has been caused by something within our reach or instruct you on what to do on your end in case you need to update a specific setting for a web-based application that we can’t access. You can forget about waiting for a whole day for every answer. In fact, in the majority of cases we answer tickets and emails within no more than twenty-twenty five minutes.