Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a sixty–minute response guarantee for every ticket or email that you submit to the technical support team. We’ll rapidly respond to all typical questions and forward right away the case to our administrators if further assistance is required. If you order our Admin Services package, we’ll complete any of the included server administration services at a time that has been discussed with you beforehand.
A Premium–Quality Support Service
Our technical support team will be online for you 24x7x365 if you require assistance working with the Site Control Panel or with any of the applications that we install on your behalf on the dedicated server. And if you need assistance tackling all the standard administration tasks on your dedicated web hosting server, you can take a glance at our Admin Services package, that includes data backup hard disk storage space, Operating System updates every week, installation and troubleshooting procedures, server monitoring and restarting services, etc.
A User–Friendly Help Section
Each Linux dedicated servers hosting package comes with our free–of–charge Site Control Panel, which features an extensive knowledge base and a set of step–by–step video tutorials. Whenever you require assistance while working with the Site Control Panel, just click on the Videos or Help buttons in the upper right corner.