Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Warranty

  • Each ticket you send to the customer help team will be responded to in less than 60 minutes. All regular requests will be resolved instantly. However, if the support request you have sent calls for aid from an experienced admin technician, we are going to forward the ticket to him and will inform you about the delay.

  • Top quality support service

  • Qualified Technical Support Service

  • Our customer assistance Department will be on shift for you round the clock to to take care of all service request tickets that you send. We offer client help for all software packages that are pre–installed on your server. These include our custom made Site Control Panel, the preferred OS along with the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • A comprehensive and frequently updated knowledge base is integrated into our custom–built Site Control Panel. It offers quick tips about how to perform all of the essential web site maintenance tasks. The Help area provides in–depth how–to articles and reviews and step–by–step video courses. You can access the Help section by clicking the Help or Video buttons in the right side of each Control Panel section.