Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer help team is trained to very quickly attend to all hosting users’ requests and advice questions. Via our ticketing system, you will be able to submit your issue and a support crew member will, no doubt go back to to you in less than max an hour. In actual fact, practice has shown us that the average resolution period is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is provided by a crew of knowledgeable experts that are ready to reply to your inquiry as soon as possible. It is easy to speak with the technical support staff by opening a help support ticket from your Site Control Panel or by posting us an e–mail message. On business days, you can also call us on the phone or use the live chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • If you want support while working on your sites within the Control Panel, you could always click the Help button and pick your question in the variety of articles or blog posts that will pop up. We have also turned many of the articles into training videos. The listing of video lessons will show up if you select the Videos option available in the top right angle.